Improve Customer Retention

Synapse has proven real-world expertise in retaining customers through the use of effective retention, loyalty and direct marketing initiatives while identifying cross-selling and up-selling sales opportunities.

Consider three examples of how we’ve helped our clients keep their best customers despite challenges in their own respective industries:

• Created and produced a print, web and mobile publication for a major supermarket chain that incentivized visit frequency. After a four-issue pilot program, our client increased distribution of the magazine from 280K to 1.1M copies per quarter.
• Created a bi-weekly loyalty email marketing program for a specialty retailer from scratch, resulting in more than 1,500 weekly coupon redemptions in-store.
• Over a three-year period, supported a major durable goods manufacturer in their effort of increasing market share in a mature, over-saturated market. By leveraging their distributor network and supply chain, Synapse helped them increase their market share from 29% to 43%, resulting in record net profits during a declining consumer market.

Using custom publications, 1:1 customer segmentation, loyalty and rewards programs and open loop retention campaigns, Synapse can help you find new ways to keep your best customers. Our solutions are cost-effective, measurable and result-driven – all key requirements that you should expect from your marketing partner.

Contact us today for a complimentary consultation to learn how we can help your company keep your customers smiling and buying.